How can I contact you?
You can contact us via email ([email protected]), phone (630-465-5556), or by filling out the form below. Our business hours are Monday-Friday, 9:00am-5:00pm Central Standard Time.
How do I know you're a real company?
The Controller Shop, LLC is a registered business in the state of Illinois. We are PayPal verified and BBB accredited. Our address is: 129 Commercial Dr Unit 2, Yorkville, IL, United States.
How does your quality compare to other companies?
All of our products are customized by hand with great attention to detail. We only used the finest paints and equipment that money can buy. All products are genuine Microsoft, Sony, etc. Nothing is substituted with cheap aftermarket parts. But don't listen to us regarding our quality, let our pictures do the talking.
Do you offer gift certificates?
For the convenience of the customers we utilize PayPal for all of our gift certificates. All gift certificates comes with a 60 day return window and are valid for 18 months after the purchase date. To use the gift certificate upon checkout select PayPal as your payment type and there will be a field on PayPal to input the gift certificate code. For the full terms of conditions please visit https://www.paypal.com/rcterms.
Do your products have a warranty?
Our warranty is simple: all products are covered for 90 days against failure of any functions or appearance due to normal use. Damage is not covered by the warranty. An extended one year warranty is available on custom controllers.
Do you accept returns?
Due to the highly custom nature of some of our products, we do not accept returns on any custom products. If your custom product is damaged or significantly different from what was advertised, you have three days to send it back to us for a replacement. For any non-custom products such as ready-to-ship controllers or items from our store section, you also have three days from when you receive the product to send it back to us for a replacement or refund. The items must be in like-new condition.
How do you ship your products?
We typically ship using the United States Postal Service (USPS). Most orders in the United States are delivered between 1-4 days from the date your order has shipped. The transit time for international (non-US) orders varies due to customs. Upon shipping, you will receive an email to confirm that your order has shipped and provide you with tracking information.
Where's my order?
In the confirmation email message you receive, there is a link that allows you to check the progress of your order. Can't find that email? You can use the form below to find your order.
Do you sponsor players?
We are always looking for new, worthy players and teams to sponsor. If you are a professional or aspiring gamer, we may be able to sponsor you or your team. To apply for a sponsorship click this link to get started.